Asteryx Solutions* was built on a simple idea: hiring should feel human again.

We help organizations find the right people and, more importantly, keep them. Staffing gets talent through the door. Retention makes them stay. Most companies focus on one. We focus on both.

We blend recruiting experience, analytics, culture insight, and a genuine respect for people to solve the problems traditional staffing overlooks. We support emerging and experienced talent, help teams grow with intention, and design retention strategies that make workplaces healthier, stronger, and more sustainable.

At Asteryx, people are not an afterthought. They are the whole point.

About this Talent Community

This Talent Community is for professionals who provide technical support, user assistance, and day-to-day IT operations. Whether your background is help desk, service desk, end-user support, desktop support, ticket management, device administration, or troubleshooting within secure or enterprise environments, this is where your experience connects with future opportunities.

Possible responsibilities in this field

These examples reflect what roles in this community may involve, depending on skill level and client needs.

• Supporting end users with device, software, or access issues
• Troubleshooting hardware, network, or application problems
• Managing tickets, documentation, and service requests
• Installing, configuring, or maintaining workstations and peripherals
• Assisting with account management, permissions, or onboarding
• Supporting A/V, VTC, conferencing, or mobile devices
• Escalating issues to systems, network, or security teams when needed
• Delivering customer-focused communication and support

Examples of expected qualifications

Actual requirements will vary by role. These examples help determine alignment within this Talent Community.

• Experience in help desk, service desk, desktop support, or customer-focused technical roles
• Familiarity with Windows, MacOS, mobile devices, or common enterprise tools
• Understanding of basic networking, troubleshooting, or system administration
• Comfort navigating ticketing systems and documenting work clearly
• Certifications (CompTIA A+, Network+, etc.) or willingness to pursue them
• Ability to work in enterprise, remote, or secure environments
• Customer service mindset and strong communication skills

What to expect

By joining this Talent Community, you’ll be considered for future roles across help desk, end-user support, desktop support, and technical operations. We’ll contact you when opportunities align with your experience and career goals.

Equal Employment Opportunity

Asteryx Solutions* is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected status under federal, state, or local law. All employment decisions are made based on qualifications, merit, and business needs.

Accessibility & Accommodation

If you need assistance completing an application or require accommodations during the hiring process, contact us at support@asteryxsolutions.com.

*The footnote leading the future